Effective Date: September 9, 2026

At Tiger Cigar, we want you to have a positive shopping experience. This Return & Refund Policy explains when products may be eligible for return or refund.

1. General Returns

Return eligibility depends on the type and condition of the product purchased.

Products eligible for return must generally be unused, unopened, and in their original condition and packaging.

Please contact us before sending any product back so we can provide the appropriate return instructions.

2. Age-Restricted Products

Due to the nature of tobacco and other age-restricted products, certain products may be non-returnable or subject to additional restrictions.

Opened, used, or otherwise ineligible tobacco products may not be accepted for return where prohibited by applicable law.

3. Apparel and Accessories

Eligible clothing and accessories may be returned when they are unused and in original condition, subject to the applicable return requirements.

Items that have been worn, washed, damaged, altered, or otherwise used may not qualify for a return.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

Include your order number and, where appropriate, photographs showing the condition of the item so we can review the issue and determine the appropriate resolution.

5. Non-Returnable Items

Certain products may not be eligible for return, including:

• Opened or used tobacco products

• Products restricted from return by applicable law

• Personalized or custom-made products, where applicable

• Items that have been used, damaged, or altered by the customer

• Gift cards, where applicable

6. Refunds

Once an eligible return is received and inspected, we will notify you whether the return has been approved.

If approved, the applicable refund will be issued to the original payment method, subject to the terms of the applicable payment provider.

Processing times may vary depending on your bank or payment provider.

7. Return Shipping

Unless an item was received damaged, defective, or incorrect, customers may be responsible for applicable return shipping costs.

Return shipping arrangements will be provided after your return request has been reviewed.

8. Exchanges

Exchanges may be available for eligible apparel or accessories, subject to product availability. Contact us before returning an item to discuss available options.

9. How to Request a Return

To request a return or report a damaged or incorrect order, contact us with:

• Your name

• Order number

• Product name

• Reason for the return

• Photos, when applicable

Tiger Cigar
Email: tigeranddragon2021@gmail.com
Phone: 626-297-4190

10. Policy Changes

Tiger Cigar reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with the updated effective date.